This is a general guide on post-pandemic business management.Refunds are a thorny issue. There are various reasons why a customer might want a refund. It is a normal part of most businesses. In retail, refunds range between 4% and 8% of sales, and these are normal depending on the type of retail trade the business undertakes. In services, refunds are less common. For long-term products such as construction projects, refunds are unheard of unless something goes awfully wrong.How is the post-pandemic business manager supposed to deal with refunds? Do you put a flat \u201cNo Refunds\u201d policy? Do you craft a very generous refund policy? First, we need to peek into the future and see if the environment around refunds has changed.For most products and services, you will not escape being rated online. Before the pandemic, consumers and B2B customers were increasingly making use of online ratings as guides before making a purchase. Post pandemic, this is spreading to products and services that are not offered online. Consumers are googling what other consumers say about the place they want to physically visit. If ratings are low and negative complaints are abundant, consumers stay away.This trend will continue and will eventually cover almost all products and services offered on the earth. For now, rating services are in silos and are industry-based. Those in travel make extensive use of Trustpilot, for movies, we use 1MDb, for general complaints, we use Hello Peter, and so on and so forth. In the future, there could be one giant rating service for everything. And your business cannot escape that.How does this connect to refunds? Unhappy clients are probably going to post their unhappiness on the rating service websites and social media. They are also going to demand a refund. Not honoring their refund request will throw\u2026<\/p>","protected":false},"excerpt":{"rendered":"
This is a general guide on post-pandemic business management.Refunds are a thorny issue. There are various reasons why a customer might want a refund. It is [\u2026]<\/span><\/p>","protected":false},"author":0,"featured_media":2796,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[35],"tags":[],"_links":{"self":[{"href":"https:\/\/afluxcoin.com\/es\/wp-json\/wp\/v2\/posts\/5067"}],"collection":[{"href":"https:\/\/afluxcoin.com\/es\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/afluxcoin.com\/es\/wp-json\/wp\/v2\/types\/post"}],"replies":[{"embeddable":true,"href":"https:\/\/afluxcoin.com\/es\/wp-json\/wp\/v2\/comments?post=5067"}],"version-history":[{"count":0,"href":"https:\/\/afluxcoin.com\/es\/wp-json\/wp\/v2\/posts\/5067\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/afluxcoin.com\/es\/wp-json\/"}],"wp:attachment":[{"href":"https:\/\/afluxcoin.com\/es\/wp-json\/wp\/v2\/media?parent=5067"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/afluxcoin.com\/es\/wp-json\/wp\/v2\/categories?post=5067"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/afluxcoin.com\/es\/wp-json\/wp\/v2\/tags?post=5067"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}